Deleting your data

1. Delete your account and all of its data

1. Sign in to Jalees — in the Android app, or atapp.jalees.io.
2. Open the menu under your avatar, top right, and choose Account — or go straight to app.jalees.io/account.
3. Scroll to the bottom of that page, to Danger zone, and pressDelete account.
4. In the dialog that opens, type DELETE in the confirmation box and re-enter your password.
5. Press Delete my account. Your session ends immediately and the account is gone.

If you signed up with "Sign in with Google", you have no password — and you do not need one. The account deletes from the same screen; being signed in is itself the confirmation. You will still be asked to type DELETE, but no password field appears.

If you cannot sign in, use the contact form or write to privacy@jalees.io from the address on the account. We will verify that the account is yours before deleting anything — we cannot act on an unverified deletion request, because doing so would let anyone delete anyone else's account.

Deleting the account is immediate and irreversible. There is no grace period and no undo, and we cannot restore the account afterwards.

2. Delete individual items, and keep your account

You do not have to close your account to remove data from it. Every item below can be deleted on its own, from the app, from the list or detail view where it appears:

• Books — the uploaded file, its extracted text and its figures.
• Chats — a conversation about a book, and its messages.
• Notes — including their earlier versions and any images in them.
• Videos, and individual subtitle or audio tracks within a video.
• Audio recordings — voice notes.
• Annotations — highlights and comments on a page.
• Calendars, calendar events and to-dos.
• Subjects — the folders that group your material.
• Calculator history — one entry, or the whole history at once.

Deleting an item removes its stored files as well as its database record, and is as permanent as deleting the account: there is no trash or recycle bin to restore it from. Files that two accounts uploaded identically are the one exception, and they behave exactly as described at the end of section 4.

3. What deleting your account removes

Account deletion is a hard delete, not a deactivation or a flag. The account record itself is removed from the database, and every table that references it is removed with it by the database's own cascade. That covers, at minimum:

• your profile, credentials and sign-in sessions;
• books, their page text and their OCR runs;
• chats and chat messages;
• notes and note versions;
• videos, video tracks, captions, transcripts and playback positions;
• audio recordings;
• annotations and reading positions;
• calendars, events and to-dos;
• subjects, study plans, lessons, exercises and progress;
• widgets and their versions;
• calculator history;
• cookie-consent records;
• subscription, credit and usage records held in our own database.

The files you uploaded are erased from object storage in the same operation, across all of the places we keep them: books/ (source PDFs and the figures extracted from them),videos/ (source media, tracks, captions and transcripts),audios/ (voice notes) and notes/ (images and PDFs embedded in notes). The erase is done by prefix over your whole storage namespace rather than by following a list of filenames, so files that no database row points at — extracted figures, for one — go too.

If you have a paid subscription, it is cancelled with Stripe as part of the deletion. You will not be billed again.

4. What is kept, and for how long

Three things outlive the account. Each is listed with the reason we keep it, and none of them contains your books, chats, notes or files.

Security log entries

Our security log holds the email address or account ID, IP address and time of every sign-up, sign-in, failed sign-in, sign-out, session renewal (when the app opens, and about every 15 minutes while you use it) and account event for your account, including one entry recording that the account was deleted, when, and from which IP address. We keep them to investigate abuse and to be able to show that a deletion request was honoured. Every entry is deleted12 months after it was written; deleting your account does not remove them sooner.

Billing and tax records

If you ever paid for Jalees, we retain the accounting records for that transaction for10 years after the end of the tax year of the transaction, for every transaction, wherever you are. Stripe, our payment processor, keeps its own copy of the invoice and payment records under its own retention policy. We keep these records for 10 years after the tax year, as our privacy policy explains. They survive deletion of the account; this is the one category we do not erase on request. These records are financial, not content: invoices, amounts, dates, country, tax ID and Stripe identifiers, never your study materials.

Encrypted backups

Encrypted database backups are deleted 365 days after they are taken. Backup file storage includes an additive archive retained indefinitely. Deleting an account or file does not remove its copies from these backups. Backups are restored only to recover from a failure, never to bring back a deleted account.

One case takes slightly longer than the rest. When two accounts upload an identical file, we store its bytes once and give each account a reference to it. Deleting your account removes your reference immediately; the stored copy is erased by a scheduled job once no account references it any more, normally within24 hours. If another account independently uploaded the same file, their copy keeps existing — that is their upload, not a retained copy of yours.

Beyond these, we keep nothing. See section 7 of the Privacy Policy for our retention periods in full.

5. Questions

Write to privacy@jalees.io, or by post to Jalees LLC, 30 N Gould St Ste 7128, Sheridan, WY 82801, USA. We respond within the time required by applicable law — one month for GDPR requests, 45 days for CCPA requests.